ACER CONSULTANCY SERVICES LTD Older Client / Extra Care Procedures

  • We conduct our business with good faith and integrity and treat all clients with dignity and respect.


  • When dealing directly with older clients I invite them to involve a trusted friend or relative if that would be appropriate.


  • We understand the duties and responsibilities involved when dealing with clients appointed Powers of Attorneys


  • I explain everything in clear, plain language when speaking and in any written report or letter.


  • I am always mindful of any physical limitations such as hearing and sight issues as well as medications and take this into account at our meetings.


  • All documentation and correspondence can be produced in large print if preferred.


  • We can make home visits if easier for the client but equally will do our best to accommodate office visits and any mobility issues.


  • Timing of the meeting is flexible to suit our client and any medications.